Terms and Conditions

These Terms & Conditions apply to all purchases made through the website of Camille Essentials, accessible at www.camilleessentials.com. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before making a purchase.

1. Applicability

These Terms & Conditions apply to all offers, orders, purchases, and agreements made through Camille Essentials.

By placing an order on our website, you confirm that you have read, understood, and accepted these Terms & Conditions, along with our other applicable policies, including our Privacy Policy and Return Policy.

2. Product Information

We make every reasonable effort to ensure that all product descriptions, images, pricing, and other information displayed on our website are accurate and up to date.

However, occasional errors may occur, including typographical errors, inaccuracies, or omissions relating to product descriptions, availability, pricing, shipping times, or other content. Camille Essentials reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Please note that:

  • product images are for illustrative purposes and may vary slightly from the actual item;

  • colors may appear differently depending on your screen settings and device;

  • minor differences in design, packaging, or finish may occur due to supplier updates or production variations.

3. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

Once you place an order, you will receive an order confirmation email. This confirmation does not automatically mean that the order has been accepted for final processing. Camille Essentials reserves the right to refuse, limit, or cancel any order at its sole discretion, including but not limited to cases involving:

  • suspected fraud or unauthorized activity;

  • incorrect pricing or product information;

  • product unavailability;

  • unusual or excessive order quantities;

  • incomplete or incorrect customer information.

If an order is cancelled after payment has been received, the customer will be refunded using the original payment method.

4. Prices and Payment

All prices displayed on www.camilleessentials.com are shown in the currency indicated on the website, unless stated otherwise.

Payment must be completed in full before an order is processed and prepared for shipment. Available payment methods may vary depending on the customer’s country, device, and checkout location.

By submitting payment information, you confirm that:

  • you are authorized to use the selected payment method;

  • all billing information provided is accurate and complete;

  • the payment may be subject to verification and authorization checks.

In the event a payment is declined, reversed, or flagged, Camille Essentials reserves the right to suspend or cancel the order.

5. Processing and Delivery

We aim to process orders as efficiently as possible.

Estimated timelines:

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days, depending on destination and carrier conditions

Please note that shipping times are estimates only and are not guaranteed. Delivery may be affected by factors outside our control, including customs procedures, courier delays, peak seasons, weather disruptions, or local delivery issues.

Orders may be shipped directly from one of our fulfillment partners or suppliers. In some cases, items may be shipped separately if necessary.

Camille Essentials is not liable for delays caused by third-party shipping providers, customs authorities, or other circumstances beyond our reasonable control.

6. Returns, Cancellations, and Refunds

Please refer to our separate Return Policy for complete information regarding returns, cancellations, eligibility conditions, and refunds.

Customers are responsible for reviewing the Return Policy before making a purchase.

7. Customer Responsibility

Customers are responsible for providing accurate, complete, and current information when placing an order, including:

  • full name;

  • shipping address;

  • email address;

  • phone number, if required;

  • payment and billing information.

If incorrect or incomplete information is submitted, Camille Essentials cannot be held responsible for failed deliveries, delays, or additional costs resulting from that error.

If you notice a mistake in your order details, please contact us as soon as possible at info@camilleessentials.com. We cannot guarantee that changes can be made once the order has entered processing.

8. Liability

To the fullest extent permitted by applicable law, Camille Essentials shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, the purchase of products, or delays in delivery.

We are not responsible for:

  • loss or theft occurring after a parcel has been marked as delivered to the address provided by the customer;

  • delays caused by shipping carriers, customs, or other third parties;

  • inaccuracies caused by customer-provided information;

  • minor differences between product images and the delivered item, where such differences do not materially affect the product’s intended use.

Nothing in these Terms & Conditions is intended to limit any rights that cannot be excluded under applicable consumer law. Under EU consumer rules, online buyers must receive clear pre-contract information, generally have a 14-day right of withdrawal for distance purchases, and benefit from a minimum 2-year legal guarantee for faulty goods.

9. Intellectual Property

All content on the Camille Essentials website, including but not limited to:

  • text;

  • product descriptions;

  • logos;

  • branding;

  • images;

  • graphics;

  • design elements;

  • layout and website content

is the property of Camille Essentials or its licensors and is protected by applicable intellectual property laws.

No part of this website may be copied, reproduced, distributed, published, or used for commercial purposes without prior written permission from Camille Essentials.

10. Complaints

If you have a complaint, question, or concern regarding your order or our services, please contact us in writing at:

Email: info@camilleessentials.com
Website: www.camilleessentials.com

We aim to respond to complaints within 5 business days.

11. Governing Law

These Terms & Conditions should be governed by the law of the country where your business is legally established, while respecting any mandatory consumer rights that apply in the customer’s country where required by law. EU sources emphasise that online sellers must give consumers pre-contract information clearly and that unfair consumer terms are not enforceable.

Important: because you have not provided your registered business country or legal entity details, this section should be finalized with the correct jurisdiction before publishing.

12. Contact Information

Camille Essentials
Website: www.camilleessentials.com
Email: info@camilleessentials.com