Shipping Policy

At Camille Essentials, we aim to process and deliver your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how we handle order processing, shipment, delivery timelines, and shipping-related responsibilities.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are typically processed within 1 to 3 business days after payment has been successfully received and verified.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking details, where available.

Please note that orders are not processed on weekends or public holidays.

2. Estimated Delivery Time

The estimated delivery time is typically 3 to 7 business days, depending on your destination, local courier services, and shipping conditions.

Please note that delivery times are estimates only and may vary due to factors beyond our control, including but not limited to:

  • high order volumes

  • customs clearance procedures

  • carrier delays

  • weather conditions

  • local delivery disruptions

  • peak holiday periods

While we do our best to ensure timely delivery, Camille Essentials cannot guarantee exact delivery dates.

3. Shipping Method and Fulfillment

Orders are shipped through our trusted fulfillment partners and suppliers in order to deliver products as efficiently as possible.

Depending on stock availability, destination, or logistics, products may be shipped from different fulfillment locations and may, in some cases, arrive in separate packages.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout, where applicable.

Shipping fees may vary depending on factors such as:

  • delivery destination

  • parcel weight

  • product type

  • shipping method selected at checkout

Any applicable shipping charges will be shown clearly before the order is completed.

5. Customs, Duties, and Import Charges

For international orders, customs duties, import taxes, or other local fees may apply depending on the destination country and local regulations.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Camille Essentials is not responsible for delays caused by customs processing or for any additional charges imposed by local authorities.

6. Tracking Information

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.

Please note that in some cases, tracking updates may take a few days to appear after shipment. This depends on the shipping carrier and scanning activity during transit.

It is the customer’s responsibility to monitor the tracking information and ensure availability for delivery where required.

7. Customer Responsibility for Address Accuracy

Customers are responsible for entering the correct shipping information at checkout.

Please make sure that all details are complete and accurate, including:

  • full name

  • street address

  • house number or apartment number

  • postal code

  • city

  • country

  • phone number, if required for delivery

If an incorrect or incomplete address is provided, Camille Essentials cannot be held responsible for failed deliveries, lost parcels, or extra shipping costs resulting from that error.

If you notice an error in your shipping details, please contact us as soon as possible at info@camilleessentials.com. We cannot guarantee that changes can be made after the order has been processed.

8. Delivered Packages

If the tracking information shows that the package has been successfully delivered to the address provided at checkout, the shipment will be considered fulfilled.

Camille Essentials is not responsible for packages that are lost, stolen, misplaced, or delayed after they have been marked as delivered by the carrier, unless otherwise required by applicable law.

If you believe there is an issue with the delivery, we recommend that you:

  • check with household members or neighbors

  • contact the local carrier directly

  • contact us so we can review the case with you

9. Shipping Delays

Although we aim to deliver within the estimated timeframe, delays may occur from time to time.

Camille Essentials is not liable for shipping delays caused by circumstances outside our reasonable control, including:

  • customs inspections

  • courier service disruptions

  • natural events

  • transportation issues

  • incorrect customer information

  • remote or difficult-to-access delivery areas

We appreciate your patience and understanding in such situations.

10. Lost or Undeliverable Orders

If a package is returned to sender due to an incorrect address, failed delivery attempts, or unclaimed delivery, we reserve the right to charge additional shipping fees for reshipment.

If an order is deemed lost in transit, we will review the case based on the available tracking information and carrier investigation results before determining the appropriate next step.

11. Contact Information

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Camille Essentials
Website: www.camilleessentials.com
Email: info@camilleessentials.com